Iefjjdxslsfdsssamdce shutterstock 327906983 2

Customer Focused Process Innovation

Linking Strategic Intent to Everyday Execution

Course Overview

In this ground-breaking course, David Hamme, the Shingo Award Winning Author of Customer Focused Process Innovation, shares his pioneering process-based approach to building innovation capabilities in an organization. Over three days, David Hamme will present his straightforward methods to clearly define the capabilities of an organization, efficiently capture customer insights, plot strategically viable options, and launch an innovation portfolio to focus the energies and resources of the organization on the most promising opportunities. As part of this course, David Hamme shares real world examples of how these tools and techniques have helped companies redefine their industry and reap sustainable advantages over their competitors.

What You'll Take Back:

  • Embed practices into the DNA of your organization to make innovation natural, specific, and methodical
  • Capture insights on the customer and plot potential enhancements to products/services to delight the customer and thwart the competition
  • Define the operational capabilities of your organization and utilize this foundational framework to identify and organize improvement efforts
  • Communicate improvements in a manner that eliminates confusion and mitigates occurrences of the strategy execution gap
  • Set up an innovation portfolio to methodically evaluate, prioritize, launch and monitor critical initiatives

Return To Top

Leave your email address and we'll send across a course brochure:

Date & Location

OnLocation: This course will be taking place in Boston on October 25, 26 & 27.

Venue Information: Marriott Copley Place Boston

Beautifully appointed and perfectly located, the Boston Marriott Copley Place places you in the heart of downtown Boston's famed Copley Square, just a short distance from some of the city's most popular attractions.

The Customer Focused Process Innovation training course will take place on the third floor of the Marriott Copley Place.

Return To Top


To view the full, in-depth curriculum and timed agenda please leave your email address and we'll send them across:

Return To Top

"The step by step approach he lays out transforms the complexity of process to a palatable idea you'll want to implement immediately."

Gino Biondi - Vice President Sales & Marketing, Zenith Products Corporation

"Dave Hamme has taken the complexities of a business organization and developed a process-based framework to gain understanding and identify business opportunity. His process innovation builds from the bottom up in a practical, realistic manner that cannot only be aligned with the business strategy but also with the organization's ability to execute. Dave's book is a valuable read for any business leader trying to gain an edge in today's hyper-competitive business environment."

Steve Buecking - VP & Executive Producer, GA Communication Group

"Finally an executive training that not only provides great thought provoking insight into how a business does or does not operate, but David Hamme also gives the step by step instructions to create a blueprint that everyone in the organization can follow to take the guesswork out of execution.”

Don Smith - VP of Marketing, Family Dollar Stores

“Dave Hamme brings energy, creativity and over 20 years of converting strategy to action to his new training “Customer Focused Process Innovation”. His perspective on seeing the opportunities and then systematically designing your organization to deliver against them resonated with my experience in leading large innovation focused organizations from Shanghai to the mid-west of the United States. I have known Dave for 20 years as a guy who can both think and deliver, this training guides us in how to do the same.”

Dave Ricks - SVP & President of Lilly Bio-Medicines

Return To Top

Your Instructor

Dave Hamme
Dave Hamme

David Hamme is a business consultant and the award-winning author of Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution. Mr. Hamme serves as the Managing Director of Ephesus Consulting, a boutique-consulting firm that focuses on driving game-changing initiatives for its clients. Prior to founding Ephesus, David worked stints as a management consultant for Ernst & Young and The North Highland Company as well as served as an executive in Lowe’s Home Improvement’s $3B Installation Business Unit where he oversaw the strategic planning, marketing, product management, pricing, new product development and sales functions. Based upon his experiences consulting at over forty enterprises, David developed a pioneering approach to innovation - a dynamic model that concretely links customers to an enterprise's value-creation engine. This framework and its supporting toolsets are presented in a field guide for business professionals titled Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution (McGraw Hill). For its contribution to the field of Operational Excellence, Customer Focused Process Innovation received the Shingo Research and Professional Publication Award.